Privacy Policy

Who we are

This Privacy Policy describes how R-Computer, Inc. (“R-Computer,” “RC365,” “we,” “us,” or “our”) collects, uses, and protects information when you visit r-computer.com or rcomp365.com (together, the “Sites”), or when you use our remote support tools. R-Computer, Inc. is a Northern California managed IT and security services provider, and RC365 is the name we use for our managed services division.

Information we collect

We collect information in a few different ways:

Information you give us directly — such as your name, email address, phone number, company name, and any message details you provide through a contact form, email, or phone call.

Automatically collected information — like your IP address, browser type, device type, and pages visited, gathered through standard web server logs when you browse the Sites.

Remote support session information — when you connect to a support session through our remote support tool, we may collect session identifiers, connection timestamps, and technician access logs necessary to provide the support session.

We do not use the Sites to knowingly collect payment card information, government ID numbers, or other sensitive personal information.

Cookies

The Sites do not use cookies for advertising, analytics, or cross-site tracking, and we do not sell or share personal information for cross-context behavioral advertising. Our remote support tool is provided through a third-party embedded application (ScreenConnect™) that may set a functional session cookie solely to establish and maintain your support session; this cookie is not used for tracking or advertising purposes. Because we do not use tracking or advertising cookies, no cookie consent or opt-out mechanism is required or provided on the Sites at this time.

How we use information

We use the information we collect to respond to inquiries and provide quotes or support, deliver and improve our managed IT and security services, maintain the security and proper functioning of the Sites and our infrastructure, and meet legal, contractual, and regulatory obligations. We do not sell personal information collected through the Sites, and we do not use it for third-party advertising.

Remote Support Sessions

RCMYPC.COM provides remote support through a self-hosted ScreenConnect™ platform. A technician can only view or control your screen after you explicitly approve the connection request. You may end the session at any time. Session logs (such as who connected, when, and for how long) may be retained for security, billing, and quality purposes.

If you are a managed services client

If your organization has a Master Service Agreement or similar contract with R-Computer, Inc. for managed IT or security services, that agreement — not this website policy — governs how we access, handle, and protect your organization’s systems and data during the course of providing services. This Privacy Policy covers only your interactions with the Sites themselves, not the broader client relationship.

How we share information

We do not sell your personal information. We may share information with service providers who help us operate our business (such as email hosting, backup, and a third-party security operations partner who assists with 24/7 threat monitoring), for legal and safety purposes, or with a successor entity in the event of a merger or sale.

Data Security

VWe use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, use, or disclosure. No method of transmission or storage is completely secure.

Data retenion

We retain information for as long as reasonably necessary to fulfill the purposes described in this policy, including to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

Your rights

Depending on where you live, you may have rights under applicable privacy laws — including the California Consumer Privacy Act (CCPA) — such as the right to know what personal information we hold about you, request its deletion, or ask that we not sell it (we do not sell personal information). To exercise these rights, contact us using the details below.